Booking Appointments

Routine Appointments


blue_calendar_2011Contact the surgery when you wish to be seen by the GP or Advanced Clinical Practitioner (ACP).  If the GP/ACP of your choice is not available, you will be offered an appointment with another GP/ACP.

If the GP/ACP of your choice is working at the other surgery premises from your usual surgery, and still has available appointments on the day you request, you are welcome to see them there, provided you are happy to travel. 
  
ACP's based in our practice treat patients for a wide range of common conditions.  You can expect to see an Advanced Clinical Practitioner within one/two weeks.

  • If you condition is non urgent, you can expect to see a GP/ACP within one/two weeks, though you may have to wait longer if you want to see a particular GP
  • Advanced Clinical Practitioner Telephone Advice
  • Nurse Practitioner Minor Illness Clinic
  • Same day access for urgent need
  • Pre-bookable appointments, up to 4 weeks in advance

Let us know if more than one person in the family needs to be seen. We can give you a longer appointment than normal if you so wish, for example, if you have more than one problem. 

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters.

Test results can only be given to the patient.

Urgent Appointments

Please inform the receptionist if your call is urgent. We ask that you also call in the morning if you are requesting an urgent appointment. You will be asked a series of questions by our Medical Receptionists, in order to ascertain the most appropriate Clinician/Service for you.  We ask that you please be compliant in providing this information.  Our urgent appointments are booked into a telephone triage with our ACP's, who will then contact you to discuss, diagnose and treat if appropriate.  If the problem requires a face to face appointment, an appointment will be arranged during the initial consultation. 

Text Message Reminders

The practice uses a text messaging service to remind patients that they have an appointment.

***Please note that all calls to and from the Surgery are recorded for training and quality purposes***


  

 

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