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Glenroyd Medical Strategy and Mission Statement

Our strategy is to encourage innovation and sustainability within social care to improve our efficiency, and effectiveness. We aim to improve quality as a result of our approach to monitoring and regulation.

Our Mission Statement

“To maintain our position at the forefront of primary care and to offer the patients the highest standard of healthcare and advice within the resources available to the Practice. We are committed to ensure that all practice staff and Doctors are trained to the highest level and to provide an efficient and caring service to the patients”.

Commitment to Staff

  • The Practice will endeavour to encourage and assist the individual to fulfil their personal development.
  • The Practice will support training needs.
  • The Partners and management will hold regular and informative meetings with staff.
  • Mutual support and respect from colleagues and doctors.

Commitment to Patients

  • Patient will be treated as an equal in the care and attention they receive.
  • Patients will be treated as individuals and will be given courtesy and respect at all times, irrespective of their ethnic origin, religious belief, personal attributes or the nature of their health problem.
  • Patients will be given the most appropriate care, administered by suitably qualified people.
  • No care or treatment will be given without informed consent.
  • Patient will receive information about the services that we provide and every effort will be made to ensure that they receive information that directly affects their health and the care being offered.
  • People involved in the care of patients will give their names and ensure that they know how to contact them.

Quality Service

  • In line with the Patients Charter, we are committed to giving you the best possible service. This will only be achieved by working together, help us to help you.
  • You will be treated as an equal in the care and attention you receive.
  • You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems.
  • Following discussions, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent.
  • You have the right to see your health records, subject to any limitations in the law, which will be kept confidential.
  • We will give you information about the service we offer. Every effort will be made to ensure that you receive the information, which directly affects your health and the care being offered.
  • People involved in your care will give you their names and ensure that you know how to contact them. Please let us know if you change your name and address.
  • It is our job to give you treatment and advice in the interest of your health, it is important that you understand all the information given to you. Please ask us questions if you are unsure of anything.
  • We need help too. Please ask for a home visit only when you feel it is truly necessary and only when patients are too ill to visit the surgery. We can develop and improve facilities and services within the Practice if we make efficient use of our time. Without your help and co-operation, these developments cannot be sustained.
  • Please do everything you can to keep appointments, tell us as soon as possible if you cannot, and be ready to tell us details of your past illnesses, medication, hospital admissions and any other relevant details.
 
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